Home   |  Players   |  Blu-ray   |  Blu-ray 3D   |  Pre-orders   |  Used

U.K.’s Top Supplier of American DVDs and Blu-ray

SHIPPING POLICY

SPECIAL OFFER FOR A LIMITED TIME ONLY:
PLEASE NOTE THIS OFFER HAS NOW CHANGED TO INCLUDE PRE-ORDERS!
Order 3 or more Blu-ray titles on a single order
and get a £1.00 per disc discount on EXPRESS shipping*
* NO MINIMUM PRICE
(excludes Boxsets)
UK Customers only

About VAT:

UK Customers only: You will not be charged any VAT - we guarantee it.

All goods are dispatched from our warehouse in Florida.

Items that are in stock are usually dispatched within 1 business day of receipt of the order. Items that are out of stock at the time of ordering will be dispatched as soon as new stocks arrive.

SHIPPING OPTIONS

There are two ways we can dispatch your order. You can decide which shipping method you would like us to use for each order (see exceptions listed below):

EXPRESS (UK Only):

This is the fastest low-cost service available and is highly recommended.

Most items should be received within 3-5 business days from the date of dispatch.

Express Rates
Regular (1-3 discs) £2.95
Boxset (4 or more discs) £4.95
Players/Consoles £20.00
EXPRESS PLUS SPECIAL DELIVERY (UK Only):
Upgrade from Royal Mail First Class to Royal Mail Special Delivery
Fully insured and trackable - Ideal for larger orders
Additional £2.95 per order
UK Customers only
Minimum order value of £75.00
If your order contains Pre-Orders then each item will be subject to the £2.95 charge
Orders below the threshold will be upgraded to Recorded Delivery only
Please Note:
This cannot be used in conjunction with the discount shipping offer (shown above), Express Plus will take precedence.

Non-UK/International customers please see below.

 

Please Note: We aim to deliver your orders via the fastest and most secure method possible. Certain types of address are more susceptible to non-delivery than others, so we reserve the right (where we deem it necessary) to upgrade those orders to Express shipping for extra security (at an additional charge). Such addresses include: Flats/Apartments, P.O. Boxes, Business Premises, Educational Institutions, BFPO addresses/Barracks, etc. If you are concerned that your shipping address may fall into one of these categories and you do not want us to upgrade the order, then please contact us for clarification first or provide an address which is not in any of the categories shown above.

 

Non-UK/International Customers Please Note:

DVDWorldUSA are not responsible for any customs or importation charges for non-UK customers.

Non-UK/International Orders Only: DVDWorldUSA will not be held responsible for any items which are not delivered due to customs action or postal losses or theft, this is entirely at the customer's own risk.

Non-UK/International Shipping Rates:

Due to increased postal costs and fluctuations in the exchange rate, Non-UK/International orders will now be subject to a minimum shipping charge.

International Shipping Rates (USPS First Class/Priority Mail International)
Regular £4.95
Boxset (4 or more discs) £7.95
Players/Consoles Varies (call for an estimate)

Delivery Delays or Problems:

Polite Note:

We here at DVDWorldUSA try very hard to dispatch your orders as quickly as possible and the date you see on your confirmation e-mail is the date that your order was dispatched from us.

There are a number of reasons why mail could be delayed, most commonly because imported mail can be side-tracked through customs. This can delay an entire shipment for an unspecified amount of time. This is beyond our control and we ask our customers to be patient in this event.

UK Royal Mail Delivery Problems

Postal delays are uncommon, but do happen from time to time. If you do not receive your goods within the expected time period please wait an additional day or two before contacting us.

Due to possible postal delays (including customs and/or industrial action), we will not consider that any item is lost or stolen until after 15 days from the date of despatch from the UK.

All orders are dispatched by Royal Mail 1st Class, which is an insured service and we retain the proof of posting.

Should any order not be received in the expected time, Royal Mail will consider it lost or stolen as long as their required procedure is followed (they insist on this to eliminate any fraudulent claims).

If you have an order which has not been received within 15 days of despatch from the UK, please contact us and you will be asked to fill-in a non-delivery declaration/claim.

Problems or concerns:

If you have any problems or concerns please contact us, as your satisfaction is our priority.